Warranty & Guarantee

The manufacturer of PetSafe products, Radio Systems Corp., provides a Lifetime Warranty on all parts and a one year warranty on labor. Below is the exact warranty information provided by the manufacturer:

PetSafe has a Lifetime Warranty on parts and one year on labor. PetSafe guarantees all parts of this product for life against manufacturing or parts defects. Misuse or incorrect handling is not covered. If your unit cannot be repaired, PetSafe may replace it with new or reconditioned merchandise. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or its failure to work, or any incidental or consequential damages.

There is a nominal labor charge for out of warranty products but all parts are free during the warranty period. If you have had your system for more than one year, call customer service at 1-800-732-2677 to determine the labor charge.

Money Back Guarantee

In addition, we provide you with a money back guarantee. If you are dissatisfied with any product for any reason, you may return it within 45 days for a full refund of the purchase price.  Shipping charges are not refundable.  Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground and flags that are rusted or have been used are examples of items displaying excessive wear. In addition, if your order was shipped free of charge, you may be responsible for the shipping charges. This will apply only to orders where a customer "changed their mind" or if cancellation of an order takes place after the order has shipped.  If an item is defective and you have contacted us for assistance, your shipping charges may be refundable. Please contact us before returning an item for instruction, as some will require a Return Authorization.

Include your original invoice with your return and a letter explaining the reason for your return. Ship via UPS or US Mail or Canada Post Return Receipt Requested. To receive credit, the items you return must have been purchased directly from us and be returned in the original packaging if any. If an item was not purchased within the past 45 days, the following re-stocking fees will apply:

Days Since Purchase	Restocking Fee
46-60	10% Restocking Fee
61-90	20% Restocking Fee
91-120	30% Restocking Fee
121-150	40% Restocking Fee
151-180	50% Restocking Fee
180+	No refund Available

Upon receipt of the merchandise, we will issue a credit to your PayPal account.